FAQ

THE MOST COMMON QUESTIONS

FAQ Categories

General Account

I've forgotton my password, how can I reset it?


Not to worry – you can reset your password with the simple steps below: 1) Visit our login page 2) Click Forgot Password? 3) Follow the steps to reset your password.




Can I add or edit my address book?


Sure! Simply... 1) Log in to your account 2) Click My Addresses 3) On this page, you could add or edit your addresses





Shipping & Refund

Do you ship internationally?


Yes and we offer free international shipping! We currently ship to the following countries: Asia: Indonesia, Macao, the Philippines, Singapore, Thailand, Vietnam and South Korea​ Europe: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland and Turkey North America: Canada and the United States Please reference our Shipping & Handling page for more information.




What's your international shipping fee and delivery time?


Below international shipping rates Orders HK$580 or Above: Free Shipping Orders Below HK$580: HK$77 (Approx US$9.9) Shipping Fee Delivery Time: 7-14 Working Days




What is your shipping policy?


We are Hong Kong based and offer free shipping for orders HK$280 or above! For orders below HK$280, a simple HK$28 shipping fee will apply. We also offer free international shipping on orders above HK$580. Please reference our Shipping & Handling page for further information.




Do you accept returns?


We undertand that having a flexible returns policy is important to your online shopping experience! We have a 30 days return policy. Please reference our Returns Policy page for further information.





Payments

What type of payments do you accept?


We accept Credit Card and PayPal payments. Accepted credit cards: Visa, Mastercard & American Express





Others