FAQ

Question 1

I've forgotton my password, how can I reset it?

Answer

Not to worry – you can reset your password with the simple steps below: 1) Visit our login page 2) Click Forgot Password? 3) Follow the steps to reset your password.

Question 2

Can I add or edit my address book?

Answer

Sure! Simply... 1) Log in to your account 2) Click My Addresses 3) On this page, you could add or edit your addresses

Question 3

Do you ship internationally?

Answer

Yes and we offer free international shipping! We currently ship to the following countries: Asia: Indonesia, Macao, the Philippines, Singapore, Thailand, Vietnam and South Korea Europe: Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Slovenia, Spain, Sweden, Switzerland and Turkey North America: Canada and the United States Please reference our Shipping & Handling page for more information.

Question 4

What's your international shipping fee and delivery time?

Answer

Below international shipping rates Orders HK$580 or Above: Free Shipping Orders Below HK$580: HK$77 (Approx US$9.9) Shipping Fee Delivery Time: 7-14 Working Days

Question 5

What is your shipping policy?

Answer

We are Hong Kong based and offer free shipping for orders HK$280 or above! For orders below HK$280, a simple HK$28 shipping fee will apply. We also offer free international shipping on orders above HK$580. Please reference our Shipping & Handling page for further information.

Question 6

Do you accept returns?

Answer

We undertand that having a flexible returns policy is important to your online shopping experience! We have a 30 days return policy. Please reference our Returns Policy page for further information.

Question 7

What type of payments do you accept?

Answer

We accept Credit Card and PayPal payments. Accepted credit cards: Visa, Mastercard & American Express

FAQ

FAQ Categories

General Account

I've forgotton my password, how can I reset it?

Can I add or edit my address book?

Shipping & Refund

Do you ship internationally?

What's your international shipping fee and delivery time?

What is your shipping policy?

Do you accept returns?

Payments

What type of payments do you accept?

Others

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